Orders received on Monday-Friday before 12:00 noon Central Time will be processed the same business day. Orders received after 12:00 noon or on the weekends or holidays will be processed the next business day. For faster delivery, please choose 1 Day express delivery at checkout. Any orders requiring sizing require an additional 3 business days after the order is received.
We Will guarantee your Diamonds, provided you allow us to inspect your Ashcroft & Oak jewelry every six months and have your guarantee signed by a Ashcroft & Oak Associate.
We Will guarantee your Ashcroft & Oak Diamonds (single stones up to 2.05 carats) against loss from the mounting forever.
We Will guarantee your Ashcroft & Oak Diamonds (single stones up to 2.05 carats) against chipping and cracking forever.
We Will repair your Ashcroft & Oak jewelry (excluding chains and earring backs) at no charge forever.
We will accept your Ashcroft & Oak Diamond jewelry as a trade-in towards any other Ashcroft & Oak merchandise (except watches) with a purchase price that is at least double your trade-in value. Your trade-in value will be determined by increasing your original purchase price for your Ashcroft & Oak Diamond jewelry by 5% per full year to a maximum increase of 25% after five years.
OR
We will accept your Ashcroft & Oak Diamond jewelry as a trade-in towards any other Ashcroft & Oak merchandise (except watches) with a purchase price that is at least 75% more than your trade-in value.
In this case, your trade-in value is your original purchase price for your Ashcroft & Oak Diamond jewelry.
This Trade-in Policy applies only to Karat Gold, Platinum and Palladium jewelry. Jewelry in any other metal is not accepted for trade-in.
THIS GUARANTEE MUST BE PRESENTED AT THE TIME OF TRADE-IN.
This guarantee is not transferrable or assignable.
We Will clean and inspect your Ashcroft & Oak jewelry forever at no charge.
NOTE: For your maximum protection, we advise obtaining private insurance in addition to the guarantee.
*This guarantee is not in effect for single diamonds weighing more that 2.05 carats or diamonds not purchased from Ashcroft & Oak Jewelers. See store for details. Does not apply to Online Sales
